Tuesday, March 17, 2009

A Nice Cloud Computing App

Hi guys, long time to see u again. Today, I visited the official website of KAUST to look for available research position. Then it brought me to KAUST online application as can be accessed here .
Interestingly, the Uni's customer support systems is based on Cloud Computing Technology provided by ZenDesk. So when you click Online Application link, you'll be redirected to this "strange" page. This https page is guarded with VeriSign to guarantee secure data transmission.

Zendesk is a professional-grade help desk system. It offers integrated CRM at an appropriate cost. Also, costumers do not need to worry about installation and so on since everything will be done on the web... on the "Cloud".

What is excellent in my opinion, is that Zendesk is designed using ITIL best practices and is in every possible way geared towards providing support and service. Not customer relationship management, bug tracking or project management.

Zendesk is the just-right solution for end-user support, since it can costumizable depends on users needs. So why don't you have a try for 30 days?